FAQ
Frequently Asked Questions
Quick answers to the most common questions. If you can’t find what you’re looking for, reach out to us anytime.
Tours
Most walks last between 90 minutes to 3 hours depending on the route and theme.
Meeting points are listed on each tour page and included in your confirmation email.
Yes. We offer family-friendly options and our guides tailor stories for younger guests.
Bookings & Payments
Yes, for groups of 10 or more. Contact support for a custom quote.
All payments are processed using SSL encryption and trusted gateways.
Invoices are emailed automatically post-payment. GST invoices available on request.
Cancellations
Cancel 24 hours before the tour for a full refund. Late cancellations may incur fees.
We operate in light rain. Severe weather may lead to rescheduling or full refunds.
Accounts & Data
Contact support with your registered email and we’ll update your information.
No. We never sell your data. Read our Privacy Policy for full details.